Returns Are Easy
When you’re unhappy with your purchase, we’re unhappy, too. Give us the opportunity to make this part of the process easy and painless!
"No-Hassle" Return Policy
There are a few important things to keep in mind when returning a product you purchased from WallsNeedLove.com
- All Walls Need Love products are 100% custom made to order which means each product is manufactured at the time of the order and we do not resell your returned products.
- We’re happy to offer an exchange for any items that are not completely satisfactory but we cannot offer returns at this time because we print all wallpapers and murals on demand.
- The following items are not eligible for a return or exchange at anytime: Custom products, Murals, Wallpaper, Art Prints, Home Furnishing products (such as Throw Pillows, Tapestries, Shower Curtains...).
- You have 90 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from www.WallsNeedLove.com can be returned to us.
- Products purchased through other retailers must be returned in accordance with their respective returns policy.
- Please ensure that the item you're returning is in new and unused condition.
- If your item(s) arrived damaged/defective or incorrect please give us a call and we will work to resolve the problem as quickly as possible.
|REASON FOR RETURN||SOLUTION|
|My order arrived damaged or received the wrong item.||We will replace and re-send the damaged order or replace with the correct item.|
|I am unhappy with my order, the design or the color.||We will issue you store credits for a different item of your choice.|
How to Return an Item
- Start by filling out the Order Lookup form below.
- Locate your order and click “Create Return”.
- Once approved, you’ll receive an email confirmation with an RMA #. Print this email and circle whether you want store credit or a refund.
- Mail the package back to us.
- You’ll receive an email confirmation once your return has been processed.
For more information about our returns policy, visit our FAQ page.